Common Departments That Are Available In Hotels.
Hospitality institutions have complex systems. They are intertwined and work in unison to provide quality services to customers. The category of the service influences the number of sections in a hotel. Hotels with higher ranks are expected to have more departments. Herein is a discussion about the common hubs in hotels.
The first people to be in contact with customers are receptionists and customer care staffs. The section is highly influential because it represents the image of the hotel. The workers in the section should be highly skilled when it comes to customer interaction. They need to be polite, well informed and able to perform amidst the work pressure. They handle inquiries, manage guest check-in and check-out process. They must therefore be thorough to ensure the institution does not lose revenue from skippers.
There is the foods and beverages section that provides the primary trade items. This section has two parts. These are namely the food preparation department and the food service staff. The kitchens should be manned by competent chefs. The waiting staff also play the role of guest relations. Therefore they should be keen enough to maintain high standards in the hotel.
The housekeeping department is responsible for providing bedding and other accommodation needs. They clean up the whole property. They should people that can be trusted because of the responsibilities they have. They handle the belongings of guests directly. Housekeeping staff with no integrity may cause losses and possible court cases for the hotel. Hence, the department staffs should be evaluated thoroughly before being hired.
The porters and janitors assist the guests to settle in fast. Some might be given the responsibility of driving clients around depending on the nature of operation. Others may be valet service staff that simplify the checking in of guests by finding parking. What is more, some hotels provide taxi services but, customers pay more.
Banqueting and marketing is a department dealing with off-site services. These include events management, conferences and other marketing activities. Here, workers network with potential clients.
There is also the back office. It ensures that the other departments are functional. It includes accounting and procurement. Procurement divisions distribute all the required products to other sections. They also keep records of the items they disburse. Also, the accounts department ensures that the operation is running and making profits in all departments. The entertainment branch also exists. It relates to recreational activities such as swimming and gaming.
In conclusion, running hotels can be challenging. However, dividing the different areas of client needs into departments makes coordination easier. Most importantly, clients get to enjoy the best experience.