Tips on Impressing an Important Client
When you have customers who like spending a lot of money with your company, you want to do your best to impress them and keep them interested in your business. The reason is that they provide a lucrative amount of money for your business. You want to ensure that your relationship with them never gets sour but only flourishes.
You have by all means created the right impression with your client when they met you for the first time and started using your products and services. It is also important that you keep them impressed when they visit again with your brand being at the forefront of their mind. Here are some few ideas that can offer you with some inspiration on how to impress your client.
Clean and Organize your Office
The last thing that you want is inviting your client to visit your office when it is in a mess. This is why it is crucial to have it cleaned by a professional cleaner before the visit of that important client. Ensure that your employees also tidy up their workstations and dispose of any unsightly mess like loose paperwork scattered on their desks. You can also consider a new idea to improve your office’s look, like getting some new plants or installing framed pictures.
Have a Plan of Action
Importantly, you need to have a timetable of what you wish to do with your client during the day. For example, you may want to have a morning meeting, a lunch break and later a tour of the company or demonstrate a new product or service. Once the day is done, you can arrange to have a dinner with the to strengthen your social bonds with them.
Arrange for their Transport To and from their Hotel
If your client is visiting from a different country, it is good to arrange for their transport to and from your premises. To wow them, you can arrange for an executive chauffeur to drive them around. If the cost of hiring an executive transport worries you then you shouldn’t be since the cost is not as high as hiring the same service from a local taxi firm. It gives your client a sense of status and importance and also it shows them that you are not afraid of giving them a good treat and that you value their business.
It is improper to keep a client visiting you to wait around for the people that they supposed to meet. Punctuality is important both to the new clients and existing ones too.
It is good that you prepare in advance before they can visit. Have all the important items that you will need for the meeting at your disposal.